Channels & viewing

[moneymom]

New to Roku - finally figured out how to add the basics, CBS, NBC, ABC, etc.  I can NEVER get CBS to play.  just says "WE'RE SORRY AN ERROR OCCURED". all you can do is click OK and try something else.  I've checked connection, tried to sign up for CBS, not sure what the issue is?

[RokuArjiemar]

Hello! @moneymom,

It's great to have you as part of the Roku Community. Welcome aboard!

Thank you for reaching out to us regarding CBS. We are glad to be of service and eager to help you in any way we can.

• What Roku device are you using right now?
• Does the issue occur on only this channel, multiple channels, or all channels? 
• What troubleshooting steps have you taken so far to resolve the issue?

We recommend performing the below steps and see if you can resolve the issue:

1. Remove the channel from the Roku device
2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to the power.
3. Re-add the channel back to the Roku device

For additional troubleshooting, you can check our support page here: How to resolve a channel playback issue

If the issue persists, we would recommend getting additional help from the channel support team. Please be aware that most of the channels on Roku are managed directly by the channel providers themselves.

You can contact them here directly at CBS ContactUs.

Thanks,
Arjiemar

[OhByteMe]

Why can't you people take ownership for getting this bloody, POS app fixed?!?!!? Why do you ALWAYS put the blame on the user who is having trouble by putting them through rudimentary steps to "fix it" but it actually fixes nothing! 

This is not a single occurrence; oh no. It's nationwide and thousands upon thousands of people have complained about it going back to 2020. Why aren't you people paying attention to sites like Reddit, JustAnswer, the dozens of posts on Roku Communities and even YouTube?

People are dumping Roku in favor of AppleTV just so they can watch CBS! Come on now... FIX IT!

[AvsGunnar]

@OhByteMe 

Unfortunately, Roku is not responsible for the maintenance or fixes for any channel/app on the Roku platform other than the Roku Channel and the Roku Media Player.  

The developer of the channel/app (in this case, CBS) are the ones responsible for such maintenance/fixes so issues should be brought to their attention in order to address.  https://help.cbs.com/s/contactsupport

[OhByteMe]

That is entirely true, @AvsGunnar. However, they are responsible for pushing their client to make their app whole or remove the content until it is. It is THEIR platform after all and they do control what does and doesn't show up.

CBS will get the hint when Roku dumps their app from their marketplace. If CBS values the Roku users, they will fix it properly. 

Personally, I think CBS is going away as an app and putting all their chips in the Paramount basket. I think that's where live, local content will be shown in the near future if at all. The CBS app has always been a multi-platform turd and I don't think CBS has the desire, internal support or the gumption to make it right. #OnceATurdAlwaysATurd

[OhByteMe]

I simply LOVE the cut and paste replies... especially when the advice you're giving has been widely proven it doesn't work. Awesome job!  *sigh*

[CarolynTexas]

DOES NOT WORK!

[RokuCarly]

Welcome to the Roku Community, @CarolynTexas!

Thanks for reaching out and for performing the suggested steps provided in the above post. If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel provider, as they develop and manage their own app on the Roku streaming platform independently. 

You may reach them here for further assistance: CBS Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly