Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Answering the questions requested by @RokuDanny-R may help actually narrow down your issue, especially the device model number and how you are powering the device.
Britbox is either resource hungry or poorly coded. It is slow even on my Ultra 4660 and is almost unbearable to select things on my Insignia RokuTV. The streaming is fine, but navigating menus can be pain.
Different Roku models have different capabilities (processors and memory), and powering from the TV USB power port may not provide enough power at times for the Roku device to function properly. Try powering from the wall adapter instead and see if helps.
However, without knowing what Roku model, what Roku OS build you are one, or how you are powering the device, everything is just guesses. Provide some more information (especially hardware) and maybe your issue can be addressed.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
I have removed Britbox, rebooted 2 different TVs, restarted and added Britbox. I have made sure everything is updated. Britbox does not load and just throws me back to main tv menu. I have contacted Britbox and gave them the tv numbers, i.e. 5408X and 5303X, they said it is a ROKU problem. Is this going to be fixed anytime soon, It has been going on for months. I will not be getting rid of Britbox so if I have to replace the tvs, the new ones will not be ROKU.
I have a Sharp Roku TV. When BritBox introduced the Live Continuous feature, I began having trouble accessing BritBox. It would throw me back to the Roku home screen after about 35 seconds, just after "BritBox Live Continuous" appears on the screen. For a few weeks, it would eventually start, but for the past 10 days it never starts. I have a yearly subscription, and the suggestion to remove BritBox and reinstall it is not available when I try to access through the * button. All other subscriptions (Hulu, Acorn, Amazon Prime) work fine. I have tried updating the app and it says it is updated. Any suggestions?
Thanks for the quick response! Here is the information you asked for:
Device: Roku TV 5317X
Serial No. 2N0012254551
Device ID 7D66A1254551
Software OS Version 11.0.0 build 4193-13
Tracker ID 51-459-512
Steps to produce this issue: selected BritBox on home screen and pressed OK. Proceeded to basic screen with headers and rest of screen blank. after 32 seconds, "BritBox Live Continuous" appears at bottom left of screen for about 2 seconds, then returned to Roku home screen.
About an hour after getting the tracer ID, I tried BritBox again, and it opened. I scrolled the screen an it appeared normal. Upon leaving BritBox, it completely reset the TV, taking some time to restart and reconnect. I performed another Tracker ID and it returned 51-459-613.
Thanks for keeping in touch and providing the additional information.
I have passed along your information and concerns. Please be aware that this issue is still under investigation with the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.
We appreciate your patience while we investigated this issue.
You cannot do this on my Insignia Roku tv. You can use the asterisk but the choices do not allow you to close the app. It allows you to unsubscribe from Britbox but when you select this it tells you your subscription is good until ____. My BritBox app is the only one that will not load on this TV. Netflix, Hulu, and six or seven others load fine. The app cycles and then puts up the Britbox header and then cycles some more and then sends me back to the Home menu. The other Roku TV's in my house have Britbox apps that work fine. This TV is the furthermost from my router but when I check signal strength it says it is excellent.