Channels & viewing

[SharylP7]

I typically stream Big Bang Theory on Max when I'm working at home or at night when I sleep. It suddenly stopped streaming on my app. Just shows a black screen with a spinning circle. All other shows are streaming fine on Max. As I tried to watch it on the various user profiles for my family, it would work initially, but then the same problem when I returned to it. I even created a new profile in which it worked, and then not when I went back to it. It's like I've been cut off! 😢

I'm addicted to Big Bang! Help!

[RokuTakashi]

Hi, @SharylP7 

It's always great to see new users around here in the Roku Community.

Thanks for bringing this to our attention, and we're sorry to hear about the issue you've encountered with MAX not being able to stream Bing Bang Theory. We'd be more than glad to assist. Kindly follow these troubleshooting steps in order to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

Best wishes,
Kash