Channels & viewing

[OakleyFreak]

I also have the lag on YouTube and Prime off of Roku. I thought it was my TV or HDMI cable's. But looks like these issues are related to Roku hardware. .good luck 

[RokuTakashi]

Hi @OakleyFreak,

Thanks for posting in the Roku Community!

We're sorry to hear about the audio lag you experienced while streaming. Rest assured that we'll help you fix it. For us to have a better look, provide us with the following information below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on YouTube and Prime Video channels? If so, what channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.

With the more detailed information we receive, we'll be able to better assist you with this.

All the best,
Kash