Hello,
I am having a great deal of difficulty getting my Roku Ultra to work properly. My wifi is working fine, the menu displays, but all my apps only have audio, no video. I have tried numerous fixes over the last three days, but nothing is helping. I have made sure the HDMI cable is properly connected, I am using the power plug provided with the unit when purchased, I went to home and hit reset. I plugged and unplugged both the TV and the Roku. I made sure the display was set to 1080 (older tv) and when it asks, "can you see the picture provided",I answer yes, but THAT didn't work either. What is left? I did not do a factory reset because I don't want to go to the trouble of reestablishing all my accounts. Does this mean the unit has gone bad? Any help is appreciated.
Mary
