Channels & viewing

[MessicaPE]

Everytime I try to go on Discovery + or Disney it just takes me back to the home page, I can get on prime and paramount. I did the home button 5 and back 5 and took a pic. I’m new to this tv just about 3 weeks. Any tips? RCA ROKU. 

thanks! 

[RokuCarly]

Welcome to the Roku Community, @MessicaPE!

Thanks for reaching out about the playback issue you're currently experiencing. We'd be happy to suggest some steps to help you get back and running.

Kindly try the following steps below:

• Check for software updates on your RCA Roku TV: Settings > System > Software update > Check Now.
• Check your network connection: Settings > Network > Check network connection.

Let us know how it goes and we'll go from there.

Best regards,
Carly

[MessicaPE]

Model: G504X - Roku TV

Serial number: X01200XDVG1N (SOM7346DVG1N)

Software version: 13.1.4 • build 1515-DH

GC version: 12.3.20

Timestamp: 2024-10-01T19:45:12Z

Please use issue ID 1N-395-745 to report the current

[RokuCarly]

Hi, @MessicaPE.

Thanks for providing us with those details. In the meantime, can you please confirm if your Roku TV is currently connected to a network connection? Have you also tried those suggested troubleshooting steps?

Your confirmation is highly anticipated.

Best regards,
Carly

[MessicaPE]

Yes I’ve done all that. It’s connected and updated. Still same thing taking me back to home page. Not opening apps.

[RokuCarly]

Thanks for confirming, @MessicaPE.

In this case, we'll coordinate this with the relevant team for review. Could you also confirm if Discovery Plus and Disney Plus are the only apps affected by this? 

Thanks,
Carly