Channels & viewing

[RokuDanny-R]

@Jknvk

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue? Have you tried the troubleshooting step I provided in my post above?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[prod]

Every time I go through the process of signing up,  it acts like it takes and then goes back to the show selection screen showing the start free trial tab again. ???

[RokuKariza-D]

Hi @prod

Thanks for reaching out here in the Community.

In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.

All the best,
Kariza

[A1aman]

Turn on location in Apple Settings, it worked for me.