Channels & viewing

[ptk1]

I used a Roku for many years without a problem, but I recently replaced my old Roku with Ultra LT.  I installed it and signed into several streaming services (Netflix, Sling, Amazon Prime, Paramount+) that work perfectly.  BUT, the Apple TV app does not work.  I can never even get to the sign-in screen.  When I click on the Apple TV app, it takes a few minutes for the Apple page to load, then I attempt to click on the link to sign in, but then the TV screen says there was a problem connecting.   

I receive my Apple TV subscription through T-Mobile, by the way, in case that is part of the problem. 

I got T-Mobile support on the phone, but they say they can't help me if I can't get to the Apple TV sign-in screen.

[JWS9518]

I am not an Apple TV or T-Mobile user, but this is just a thought.  Is there any way you can check on your T-Mobile account to see if your Apple TV account is linked to a specific device?  Maybe they have it linked to your old device.

Also, you could try uninstalling the Apple TV app, restarting the Roku, and then reinstalling Apple TV back onto the new Roku.

[ptk1]

Thank you for the suggestions.  I regret to add that I have now tried all of them and nothing is changed.

I've talked to T-Mobile and Apple and they have run through lots of checks.  Their conclusion is the problem must be with Roku.

I have been unable to find any Roku support besides this forum.  Is there any way to contact a Roku tech person by phone?

[Jmck1]

I’m having the same problem minus using T Mobile.  It loads fine on older devices but will not load in the Ultra Lt even though the version says it’s supported.  I’ve tried uninstalling and reinstalling multiple times with no luck.  

[ptk1]

Thanks for the post.  I think we might be having the same problem.  I'm starting to think the issue is compatability between the Roku and my Samsung TV.  Then again, every other streaming service works fine.  Just not Apple TV.  

[JWS9518]

They are usually pretty responsive here, but you can also check the support page to contact them directly. (see link)

Official Roku Support | Roku Device Questions & Troubleshooting

[DC89]

Just upgraded from Roku Express to Roku Ultra LT, and I cannot log into AppleTV. Each attemp goes to a dialog box that there is a problem, with buttons to Try Again and Not Now. Tried all troubleshooting steps Will not log in. Not a network issue because other devices (Roku express, IPads) on same network log in fine.
Might be related, but Apple AirPlay also does not work on the Ultra LT.

[RokuRiamie-D]

Hi @DC89,

Welcome to the Roku Community!

We noticed in your post that you are having trouble accessing the Apple TV app on your new Roku Ultra. We'd be more than willing to assist you with this.

We highly suggest you try the following and see if this works for you.

Check your device for updates:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Restart your Roku device:

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more details, please visit our Roku Support article: How to resolve a channel playback issue

We hope you find this information helpful.

Regards,
Riamie

[DC89]

I tried every suggestion I could find to fix Apple TV. It does not bring up the Sign in options, and continues to show "Try again" or "Not Now". I have reinstalled AppleTV app multiple times, Factory refreshed and started over, Downgraded Display to 1080p, Checked Router issues. I even placed the Roku into the DMZ. Apple TV refuses to sign in.
All other apps, so far, have worked without issues. Only AppleTV fails.
Note for AirPlay, my iPad sees the Roku, initiates connection, but when I enter the code it just fails.

4801RW - Roku Ultra (LT)
Software version 14.0.4
Hard wired connection 
Also tested on WiFi

For what its worth, Apple TV works on
3941X2 - Roku Express 4k+
Software Version 14.0.4

Note on the Roku Express, when I signed in AppleTV, it offered to sync my login on all my Roku devices. However this still did not fix the Ultra LT, even after reboot.

[ptk1]

I think there are several of us here with the same problem with Roku and Apple TV not working.  I, too, have followed the steps of uninstalling/reinstalling and restarting both the the Roku and the Apple App.

Nothing helps.  And others have commented that Airplay doesn't work either.  It doesn't work for me either.

@RokuRiamie-D