Channels & viewing

[Anna1234]

My Apple TV app just spins through my Roku. I have the most updated app. I can’t sign in bc it will just spin.

[RokuJohnB]

Hi @Anna1234,

Welcome to the Roku Community!
We understand you're having a problem with the Apple TV channel. We're happy to help you. Please try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the issue persists, please keep us posted.

All the best,

John

[JDF4]

reboot of Roku worked for me! Thanks!

[Debers]

Did all the proper instructions.  Still didn’t work

[RokuRiamie-D]

Hi @Debers,

Welcome to the Roku Community!

We appreciate your efforts in trying the troubleshooting steps provided by our Roku moderator to fix the issue with your Apple TV+ app, which keeps loading and does not open.

We recommend you try the following:

1. Check the other channels if it same issue occurs.
2. If it does happen from all channels, check your network connection.
3. If this only happened to the Apple TV app, we suggest contacting their channel support directly.

You can reach them here: Apple TV+ | Contact Us

Thank you for your cooperation.

Cheers,
Riamie