Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
marcogringo
Level 7

Re: Apple TV app network unavailable error

Same. It was an intermittent issue a week ago but now seems to be consistently happening. 

monteb
Level 7

Re: Apple TV app network unavailable error

I started getting this tonight. I tried un-/re-installing (without resetting the Roku in between) and that didn't help. I suppose it is a problem on the AppleTV servers.

RokuLianna
Roku Employee
Roku Employee

Re: Apple TV app network unavailable error

Hi  @monteb

Welcome to the Roku Community!

To ensure the process of removing and re-adding the Apple TV channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Apple TV support directly to share your feedback.


Warm Regards,
Lianna

0 Kudos
islandalan
Level 8

Re: Apple TV app network unavailable error

I did all of those things, but got the same results. As it turned out, while testing I discovered that several other apps were having this same issue (Hulu, HBO MAX, Vudu). Again, on any other device connectivity to these services worked normally. Interestingly, one day after posting this message, all of the apps starting working on all of my Roku TVs. No idea...

0 Kudos
islandalan
Level 8

Re: Apple TV app network unavailable error

Yep. I tried removing and reinstalling the app - same result. As I posted earlier, on other devices (e.g., computers, iPads) the apps worked fine, ruling out network connectivity issues. This was specifically a Roku issue (on all of my Roku TVs). Strangely, it suddenly started working again. 

0 Kudos
islandalan
Level 8

Re: Apple TV app network unavailable error

Interesting. Mine worked on all of my other devices (e.g., computer, iPads). Only my Roku TVs seemed to be affected. As I posted earlier, a day or so after posting this message it started working. Hopefully, yours did too! 

0 Kudos
islandalan
Level 8

Re: Apple TV app network unavailable error

Thank you for the reply. I actually contacted Apple support prior to reaching out here - this was definitely a Roku issue. As I posted earlier, it turned out there were several apps that suddenly stopped working (Hulu, Vudu, Apple TV). Again, all of these apps worked fine on other devices (e.g., computers, iPads) ruling out a network connectivity issue. I have multiple Roku TVs/devices and all were doing the same thing. I updated the Roku's firmware, uninstalled apps, and restarted as you described - nothing worked. Suddenly, a day later, everything started working again. No explanation. Thankfully, this issue hasn't happened since. 

0 Kudos
creastysomp
Level 7

Re: Apple TV app network unavailable error

I’m having the same issue and removing the Apple TV app and restarting the Roku doesn’t fix the issue.

0 Kudos