Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Re: Amazon prime kicks us out to ruko home

This happens to us all the time with prime. We have a 55" tcl roku also. This has obviously been a problem for years with no resolution. 

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Community Moderator
Community Moderator

Re: Amazon prime kicks us out to ruko home

Hi @Britsmith99,

Thanks for posting in the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem.

Best regards,

Mary F.
Roku Community Moderator
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Re: Amazon prime kicks us out to ruko home

this did not work


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Re: Amazon prime kicks us out to ruko home

It happens on my tv as well. I have removed Prime and reinstalled it. It works for a few days and then happens again.

very frustrating.

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