Channels & viewing

[blackbox2342]

The All4 channel is not currently working for me. If I click it and open it, it starts to open but before the All4 homepage displays I'm booted back to the Roku home screen. There's no error messages. Other channels are working, internet is fine and All4 on the TV itself works.

Tried removing and readding channel (when I did this I was able to log into All4 before getting booted back to Roku home screen).

Tried restarting Roku and still no dice.

Anyone else having similar issues or got any ideas?

Using a Roku Streaming Stick + (3810, 3811 series)  

[RokuDanny-R]

@blackbox2342 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

[Mand]

I have the same problem. I've removed it, added it back on, restarted roku, done a factory reset & nothing works. The only thing that did which is time consuming. Is remove all4 add it back choose to browse, select show you want to watch then sign in. It will allow you to go back & select a different episode but if it's a different show. It sends you back to Roku homepage & you have to repeat the above. No error message ever when it sends you back to homepage. Can someone please look into this because I don't have this issue on my phone or computer with all4, thank you.

[Xanadu]

---

@blackbox2342 wrote:

The All4 channel is not currently working for me.

Anyone else having similar issues or got any ideas?

---

I'm having the same problem, too!

I've removed All4, restarted, readded and the problem is still there.

Viewers may have noticed that the UI - User Interface - was changed recently and the app' was updated on the 25th of February 2022 to Version: 5.0 b5, so this may be the cause of the problem.

I will try to send an email to Channel 4 and see what their response is.

[RokuKariza-D]

Hello @Mand @Xanadu

We do apologize for the inconvenience this has caused.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Thank you for your understanding.

All the best,
Kariza

[Xanadu]

---

@RokuKariza-D wrote:

Hello @Mand @Xanadu

...if videos from other channels play fine, contact the channel provider's customer support team...

---

The problem seems to have resolved itself for the time being. It was only a problem with that one channel, all the others played without any issues.

I did receive a standard generic email reply from Channel 4, which wasn't much help.

Thank you for your email regarding All 4.

We are sorry to read you are experiencing issues with All4 on Roku. However, we have provided you with a few troubleshooting steps below that you can try at home, which may get the service up and running again.

• Check for any updates on your device software
• Please uninstall and reinstall the All4 app.
• Power down your device, TV and Internet modem for 60 seconds.
• Please use the remote that comes with your Roku box as we are aware of compatibility issues if using the remote app.

If this does not resolve your issue, please can you provide the answers to the questions I have provided below. This will try and help us find a resolution to the issue as quickly as possible.

• Is your Box/device fully up to date?
• Are you using the latest version of the All4 app (Deleting and reinstalling this should ensure this)?
• Who is your Internet Service Provider?
• Have you followed all troubleshooting steps provided?

We apologise once again for the disruption to your service, and await your reply.

Thank you for taking the time to contact All 4.

[Bristolbadger]

I've had the same problem and given up ages ago but today stumbled on a fix.

Open the all 4 channel and just before it crashes and sends you back to the homescreen you get a moment when it tries to load the all4 homescreen. NOW SCROLL LEFT AND SELECT ANYTHING ON THE MENU don't let it try and load the homescreen and I can watch anything as long as I prempt the loading. I can then view all content on all 4

Really hope this helps someone out! Gd luck 

[Bristolbadger]

I've had the same problem and given up ages ago but today stumbled on a fix.

Open the all 4 channel and just before it crashes and sends you back to the homescreen you get a moment when it tries to load the all4 homescreen. NOW SCROLL LEFT AND SELECT ANYTHING ON THE MENU don't let it try and load the homescreen and I can watch anything as long as I prempt the loading. I can then view all content on all 4

Really hope this helps someone out! Gd luck 

[VieraDuckworth]

Hi @Bristolbadger ,

Yep, we've come to the same conclusion, the home page is the issue, there is some thing on there our Roku Stick+ (SW Ver 11.00.0.4193) can't handle

Tried updating, removing, resetting and reinstalling but no joy.

Every time we launch all4 we start pressing down arrow till it gets off the home page then avoid it.

I was hoping whatever Channel 4 had put on there that disagreed with our stick would have been replaced by now but it seems to still be an issue after several months.

[oldwhitelodge]

I have exactly the same issue in respect of ALL4+ which started two weeks ago. You can avoid it crashing back to the Home page by doing the same as suggested here.

However, I cannot access My ALL4 to see advert-free material.

I'm really annoyed.