Channels & viewing

[lagallant]

I had the same problem so I went into my Roku account and removed the need for a PIN but still cannot add channels as it still asks for a pin.  Now what?  Thanks

[RokuArjiemar · Accepted solution]

Hello! @lagallant,

A friendly welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Have you tried restarting your Roku device?

How to remove the PIN from your Roku account

If you decide you no longer need a PIN, you can remove it using the following instructions:

1. Sign in to your Roku account
2. Under PIN preference, select Update
3. Go to Making Purchases and adding apps and select A PIN is not required to make any purchases or add any apps
4. Go to Parental Controls for The Roku Channel and select Off
5. Select Save preferences

After your PIN preferences are saved, a PIN is no longer required on any of your Roku devices when making purchases, adding apps, or playing content on The Roku Channel.

Thanks,

Arjiemar

[makaiguy]

If all else fails, you can at least enter a new known PIN value.