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BackUpPlanJaime
Level 8

Washed out colors when streaming SOME content from the Paramount Plus channel

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I have some issues with the Paramount Plus channel. I have a Roku Ultra connected to a 1080p Vizio TV.

Some of the content is displayed with washed out colors (Star Trek: Discovery, Star Trek: Picard, The Stand, etc). Other, older content seems fine. I checked other forum for a solution and some people think that the Roku Ultra is trying to send a HDR signal to a non HDR display.

Is there a way to solve this through the settings? I have a Chromecast with Google TV that doesn't have this issue.

#RokuUltra #ParamountPlus 

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StreamerUser
Community Streaming Expert

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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No, this is entirely an issue with the P+ app for Roku, which is coded by CBS Interactive, so you'll need to contact them (as with all app issues):

https://help.paramountplus.com/s/help

roku-feedback@paramountplus.com

(888) 274-5343

StreamerUser
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StreamerUser
Community Streaming Expert

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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No, this is entirely an issue with the P+ app for Roku, which is coded by CBS Interactive, so you'll need to contact them (as with all app issues):

https://help.paramountplus.com/s/help

roku-feedback@paramountplus.com

(888) 274-5343

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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BackUpPlanJaime
Level 8

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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Thank you. I just sent them a message.

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BackUpPlanJaime
Level 8

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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So I contacted the developers.

I spent almost a week in a back and forward with the people from Paramount Plus, giving them info and got an email that they were aware of the issue and then this morning they contacted me to let me know that this is a device related issue and it has nothing to do with the app

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rickyteo
Level 8

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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I have the same exact problem. Roku blames Paramount. Paramount blames Roku. With that, I cancelled the service and save 10 bucks a month.

mlc540
Level 7

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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I believe that we have a related issue.  For us the problem occurs on the latest episodes of The Good Fight (Season 5, episodes 8 and 9).  It appears as if the R and G color channels are broadcast, but the B (blue) is missing.  As a result, the screens appear pink (you can see, red and green but no blue objects).  I thought it was my Samsung TV at first, then I suspected my new Roku Ultra.  But I found that a 2nd TV (an LG) with an older Roku Ultra exhibits the exact same problem on those 2 episodes.   We did NOT see the issue on previous episodes of The Good Fight which leads me to suspect (as others have concluded) that it's a Paramount Plus issue.

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StreamerUser
Community Streaming Expert

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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@mlc540 

Contact P+ as per my previous post.

StreamerUser
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BackUpPlanJaime
Level 8

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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I contacted Paramount Plus regarding this issue several times and they claim is a Roku issue

 

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mlc540
Level 7

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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I did a bit more sleuthing and NOW I'm leaning toward this being a ROKU problem. 

I have 2 Roku Ultra's (model 4800X, Software version 10.0.0, build  4209-C2; one connected to a Samsung LED TV and the other to an LG LED TV)  and  I have an older Roku Streaming Stick (model 3810RW, Software version 10.0.0,  build  4209-50; connected to a Toshiba LED TV).  All 3 have Paramount Plus version 5.6, build 202107304 loaded.

The color problem that I'm seeing on The Good Fight occurs ONLY on the Ultras.  The 3810 Streaming Stick does NOT show the problem (the color is as expected whereas on the Ultras the blue color plain is missing causing the screen to have a distinct pink cast).

The question then is: what did Roku change between the 4209-50 and 4209-C2 builds?  It would appear to me that they broke something or changed something in the hardware interface that messes up the way the Roku handles/display color plain data.

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StreamerUser
Community Streaming Expert

Re: Washed out colors when streaming SOME content from the Paramount Plus channel

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@mlc540 

4209 is the build - the last 2 digits/characters are a model indicator.

 

StreamerUser
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