I started this thread back in August. I submitted problem reports to Roku and Paramount+. Frankly, both asked me (repeatedly) to describe the problem, then each either went "radio silent" or pointed the finger at the other. It's been frustrating on the one hand (this seems to be a hardware-software interface issue and one or the other of the principals screwed something up), yet reassuring that I am NOT the only one who has observed the problem.
Here is the text of the problem report that I submitted to Paramount+. It contains information on the exact Roku hardware and software that I have.
BEFORE submitting my problem report to you I did the 4 things that you
suggested below (39 years as an engineer, software developer, software
development manager in R&D lead me to automatically assume the
problem is on my side of the wire before casting stones at any one else).
Yesterday morning I did a bit more sleuthing and NOW I'm leaning toward this
being a ROKU problem. I added the following update to the problem report
that I submitted to the Roku support team.
I have 2 Roku Ultra's (model 4800X, Software version 10.0.0, build 4209-C2;
one connected to a Samsung LED TV and the other to an LG LED TV) and I
have an older Roku Streaming Stick (model 3810RW, Software version 10.0.0,
build 4209-50; connected to a Toshiba LED TV). All 3 have Paramount Plus
version 5.6, build 202107304 loaded.
The color problem that I'm seeing on The Good Fight occurs ONLY on the
Ultras. The 3810 Streaming Stick has NOT shown the problem (the color is as
expected whereas on the Ultras the blue color plane is missing, causing the
screen to have a distinct pink cast and blue items on the display to appear
pink or gray).
The question then is: what did Roku change between the 4209-50 and 4209-C2
builds? It would appear to me that they broke something or changed
something in the hardware interface that messes up the way the Roku
handles/display color plane data.
I subsequently got a short reply from Roku support saying that the 4209-50
and 4209-C2 builds that I see on my Roku devices are the same code base,
ported to interface to the 2 different Roku devices. Thus far they haven't
suggested anything else for me to try.
Concerning your questions below
- the problem started 3 days ago (on or about August 23)
- the problem occurs on my 2 Roku 4800X Ultra devices (but not on my Roku
3810RW Streaming Stick)
- all 3 of my Roku's connect wirelessly to my gigabit home network (a
Netgear Nighthawk R9000 WiFi router which is connected to my IPS's cable
- above I've given you the Roku software build information that I was able
to glean from each device - each has the latest available software
- finally, there is NO error code when the problem occurs (the screen simply
turns pink - you can see red and green items in the picture, but every blue
object shows as gray/pink - finally, I've ONLY observed the problem when I
played episodes 8 and 9 of season 5 of the Good Fight - everything else that
we have watched on Paramount Plus, Netflix, or Amazon Prime before, during
or since noticing the problem, display properly i.e. the blues are present
and the color is fine).
So, for the time being, I think that Paramount Plus might not be at fault
here. I suggest that you close this case number and marked it as resolved.
If Roku doesn't help me to solve the problem, or if I discover more
information that points the "arrow" back in your direction, then I will
submit another problem report to you.
Thank you for your quick response.