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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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smartally88
Level 7

Spectrum issue Ref Code RLP_999

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I have a Roku Streaming Stick model 3500X which until 3 days ago, Feb 9, 2021, was streaming Spectrum channels, Then a reference code RLP_999 appeared on the screen when I try and watch one of the Spectrum channels. The Spectrum app still loads with the channels, but it won't play. I know that Roku removed Spectrum from its line-up, but those who downloaded Spectrum before the split, used to be able to watch Spectrum channels on Roku. Anybody know what ref code RLP_999 means and a solution? Thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum issue Ref Code RLP_999

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@smartally88

Thanks for the post.

For more information about that error code, we would recommend taking a look at Spectrum's support page here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

If you need addition assistance with your issue, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum issue Ref Code RLP_999

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@smartally88

Thanks for the post.

For more information about that error code, we would recommend taking a look at Spectrum's support page here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

If you need addition assistance with your issue, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
billykid202000
Level 7

Re: Spectrum issue Ref Code RLP_999

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RLP 999 spectrum is saying this is Roku's to fix.  I can pull up spectrum on my computer but not thru Roku.  yes I have turned Roku off waited forever,,  still the same messages .  Yes I have deleted the app and brought it back up still the same message   yes I have looked at Spectrums  web site useless

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AvsGunnar
Community Streaming Expert

Re: Spectrum issue Ref Code RLP_999

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@billykid202000 

Have you tried restarting your router?  

Some Spectrum error codes troubleshooting recommend to unplug modem and router for a couple of mins in order to allow reset to occur.  (whether or not necessary, who knows).  I would start with a simple restart/reboot of the network equipment and then restart your Roku as well.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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smartally88
Level 7

Re: Spectrum issue Ref Code RLP_999

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Thanks, I did that and it worked.