Channels & viewing

[smartally88]

I have a Roku Streaming Stick model 3500X which until 3 days ago, Feb 9, 2021, was streaming Spectrum channels, Then a reference code RLP_999 appeared on the screen when I try and watch one of the Spectrum channels. The Spectrum app still loads with the channels, but it won't play. I know that Roku removed Spectrum from its line-up, but those who downloaded Spectrum before the split, used to be able to watch Spectrum channels on Roku. Anybody know what ref code RLP_999 means and a solution? Thanks.

[RokuDanny-R · Accepted solution]

@smartally88

Thanks for the post.

For more information about that error code, we would recommend taking a look at Spectrum's support page here: https://www.spectrum.net/support/tv/troubleshooting-error-codes-spectrum-tv-app-spectrumtvcom/

If you need addition assistance with your issue, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

[billykid202000]

RLP 999 spectrum is saying this is Roku's to fix.  I can pull up spectrum on my computer but not thru Roku.  yes I have turned Roku off waited forever,,  still the same messages .  Yes I have deleted the app and brought it back up still the same message   yes I have looked at Spectrums  web site useless

[AvsGunnar]

@billykid202000 

Have you tried restarting your router?  

Some Spectrum error codes troubleshooting recommend to unplug modem and router for a couple of mins in order to allow reset to occur.  (whether or not necessary, who knows).  I would start with a simple restart/reboot of the network equipment and then restart your Roku as well.

[smartally88]

Thanks, I did that and it worked.

[PatriciaStMarie]

Typically not a Roku related issue. I've experienced this and restarting the spectrum modem fixes the issue.

[Dja1151]

Thank you. After 3 days of calls to both spectrum and Roku, with neither offering this solution, I tried it and it worked.  I even bought a new Roku thinking that was the problem.  Crazy neither company knew of this easy fix. 

[aec]

I am experiencing the same issue with the codes RVP-999 & RLP-999.  This is happening on all my Roku devices and Roku TV's.  I have internet, cable and phone service through Spectrum and all is functioning properly except for viewing programming on the Spectrum app.  The channel guide appears, on demand movies and shows appear, but nothing can be played. All other apps like Netflix, Prime, Disney, UTube, etc. work, Spectrum does not.  I have reset/restarted, unplugged, etc. the Roku, but nothing. Sorry I do not have a solution, just know that you are not the only one experiencing this.

[BigFio]

Restart your modem and router. Solved my problem.

[Billy998]

That worked for me. Philips Roku tv.