Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Show on Roku Channel not playing

Season 1, episodes 8 and 9

The show isn’t able to play again after a commercial break.

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Roku Employee
Roku Employee

Re: Show on Roku Channel not playing

@Jen22201 

Thanks for the information.

We're currently unable to reproduce the issue you are seeing.

If you experience this issue again, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-channel version/build (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Show on Roku Channel not playing

As mentioned previously, it's the Roku Channel on both of my Samsung Smart TVs, not a Roku device.

It happens with every episode - it's unable to return from the commercial break.

Coincidentally, I had tried to add the Roku Channel on my Roku device but couldn't actually find the Roku Channel in the Roku App Store.

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Level 7

Re: Show on Roku Channel not playing

I would like to hop on this complaint.  The film on the Roku channel that will not stream without freezing that I am having difficulty with is “Knight of Cups”.  ALL other films play fine, and even the advertisements attached to this film play fine.  It is not my Roku device.  It must be on your end. 

David Mackres 

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Roku Employee
Roku Employee

Re: Show on Roku Channel not playing

@Jen22201 

Thanks for the post.

I have passed along your concerns to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Roku Employee
Roku Employee

Re: Show on Roku Channel not playing

@DM100 

Thanks for the post.

Can you please provide more information about the issue you are experiencing. Is there a specific time when this issue happens during the film?

If you experience this issue again, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-channel version/build (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)


Thanks,
Danny

Danny R.
Roku Forum Moderator
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