Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Roku x Netflix error : tvq-pb-101 (5.2.4)

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HELP! I have really tried everything! 

It's been 6 weeks and I cannot get Netflix to work on my Roku device. 

I have followed all Nextflix recommendations : https://help.netflix.com/en/node/59985

Including: restarting Roku, TV, internet, router. Disconnecting Roku, uninstalling Netflix, using a different network, trying Netflix on another device (it works! magic!) trying other streaming apps on Roku (it works! magic!). It really appears to be a compatibility issue between Netflix, Roku and my TV. 

I have spoken to Netflix 3 times and they cannot help! 

Netflix loads, I can see all the previews I want - and then when I select a movie/show I get 

We're having trouble playing this title right now. Please try again later or select a different title.

Apparently Roku doesnt want to talk to anyone and don't have a customer contact email/phone/chat they keep re-directing here so I'm hoping someone can help me - please please please! 

I bought a Roku device to be able to use Netflix! I pay for Netflix to be able to watch it on a TV!

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Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@zestyruffles 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netlflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

Jump to solution

@zestyruffles 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netlflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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