Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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zestyruffles
Level 7

Roku x Netflix error : tvq-pb-101 (5.2.4)

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HELP! I have really tried everything! 

It's been 6 weeks and I cannot get Netflix to work on my Roku device. 

I have followed all Nextflix recommendations : https://help.netflix.com/en/node/59985

Including: restarting Roku, TV, internet, router. Disconnecting Roku, uninstalling Netflix, using a different network, trying Netflix on another device (it works! magic!) trying other streaming apps on Roku (it works! magic!). It really appears to be a compatibility issue between Netflix, Roku and my TV. 

I have spoken to Netflix 3 times and they cannot help! 

Netflix loads, I can see all the previews I want - and then when I select a movie/show I get 

We're having trouble playing this title right now. Please try again later or select a different title.

Apparently Roku doesnt want to talk to anyone and don't have a customer contact email/phone/chat they keep re-directing here so I'm hoping someone can help me - please please please! 

I bought a Roku device to be able to use Netflix! I pay for Netflix to be able to watch it on a TV!

2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@zestyruffles 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netlflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuMary-F
Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Hi @KyoshiRen,

Thanks for letting us know all that you've done and getting in contact regarding your playback issue with the Netflix channel.

For this specific channel error message, you may refer to this link: https://help.netflix.com/en/node/59988

If the issue still persists, we recommend contacting Netflix directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.

You can reach their support team here: https://help.netflix.com/en 

Kind regards,
Mary

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@zestyruffles 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netlflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator
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AdamC1984
Level 7

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Hello.

I bought the expensive Roku+ stick too and also having the same problem.

I spent 2 hours to netflix who don't know what to do and said they have escalated the case to higher up.

Did you get a solution?

KyoshiRen
Level 7

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Sorry dude.. but this isn't a solution....Roku did an update on 3801GL last April 9... and after that i cant view some of the movies on Netflix... tvq-pb-101 (5.2.4)
Troubleshoot I have done
1. Netflix plays fine on my Laptop  with the same network with the Roku Device
2. Restart Roku many time
3. Remove / Added Netflix many time
4. Try to connect Roku on another network and Netflix still not working properly
5. Rebooted my Network many time
6. Netflix plays fine on my Laptop  with the same network with the Roku Device
7.  Netflix plays fine on my Laptop  with the same network with the Roku Device
8. Netflix plays fine on my Laptop  with the same network with the Roku Device

 

RokuMary-F
Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Hi @KyoshiRen,

Thanks for letting us know all that you've done and getting in contact regarding your playback issue with the Netflix channel.

For this specific channel error message, you may refer to this link: https://help.netflix.com/en/node/59988

If the issue still persists, we recommend contacting Netflix directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.

You can reach their support team here: https://help.netflix.com/en 

Kind regards,
Mary

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KyoshiRen
Level 7

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@RokuMary-F 
Already contacted Netflix and they got no problem on their side...
We already done all the troubleshoot.
The error only shows on Roku device....so the problem was on your device.. after it was updated last Apr. 9, 2021...

BillyBobjimbo
Level 8

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Yep. Same exact problem.  No other service has any issue. Bought a new AppleTV and works fine.  Looks like I need to replace all my Roku’s. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@BillyBobjimbo

Thanks for the post.

Please see @MaryFranco's previous post for more information regarding that specific error message you are seeing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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BillyBobjimbo
Level 8

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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@RokuDanny-R wrote:

@BillyBobjimbo

Thanks for the post.

Please see @MaryFranco's previous post for more information regarding that specific error message you are seeing.


Thanks,
Danny



Kind of a duh answer.  But no worries. I got a new AppleTV and the problem went away.  Great tech support guys!  You took. 10 year Roku user and converted them to Apple. 

Macario
Level 7

Re: Roku x Netflix error : tvq-pb-101 (5.2.4)

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Roku guys are you even reading the posts on this thread? im having the same issue done TS steps gazillion times already and nothing worked!! talked to multiple netflix chat support and they all tell you is that someone from the netflix research team will contact you. You guys need look for solution because it was your device that dont work all factors considered!

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