Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Wildcats
Level 7

Roku using Spectrum App

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Using Spectrum.

 

all my roku premiere + devices quit working... have wifi  signal but not able to connect from the spectrum app using roku.

 

Friend tried his roku account log in and the spectrum app worked with roku on my tv sets

 

.. any idea what is wrong.

 

once i log into my roku account i cannot get service but under a different account i have service

 

Any suggestions What To Do

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku using Spectrum App

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@Wildcats

Thanks for the post.

This seems like an issue regarding your Spectrum account on the Spectrum channel if your friend is able to access the channel on your device. For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku using Spectrum App

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@Wildcats

Thanks for the post.

This seems like an issue regarding your Spectrum account on the Spectrum channel if your friend is able to access the channel on your device. For more information about that channel's features and functionality, you'll want to contact Spectrum support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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hme109
Level 8

Re: Roku using Spectrum App

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Spectrum and Roku could not come to an agreement, so you cannot download the app on Roku.

If you had it previously on Roku, you can still get it.

Do not reset your Roku to factory settings or you can't get it again.

I made the big mistake of doing that. 

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benraines304
Level 7

Re: Roku using Spectrum App

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Yea,  This really has me ticked and as soon as I find something better, my roku's are going in the trash..

I bought a Tivo 4k Stream stick for $30 and love it...

I'll continue using my Roku until I find something better to replace Spectrum

Spectrum is also not on my good list..   They just don't support any devices like Roku, other than the Apple TV.   You can use a phone or chrome cast but you have to cast the  stream to your tv.

 

Just fed up with Roku and Spectrum...     Time to move on...

hme109
Level 8

Re: Roku using Spectrum App

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I was able to get it back!!

Roku told me to call Spectrum - 833-780-1880

Spectrum was able to email me a link that took me directly to the Roku site,

where Spectrum had put an access code in the "add channel" section.

Worked perfectly and it's back!  Try it.

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spfx4film
Level 7

Re: Roku using Spectrum App

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I am upgrading my Roku device and would like to be able to add the Spectrum app after the upgrade.  Were you able to add the Spectrum app to your Roku device or did you add Roku to your Spectrum service?

Thanks

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