Channel Issues & Questions

[FM4]

I cannot get Amazon Prime Video to load, it just bounces back to the home screen.  This is a recent issue, in the last three day. I have taken all the steps suggested, removing the app, system restart, reinstalling, etc., and nothing. This seems to be the only channel that I regularly watch, that this is happening with. I have checked for updates, etc.  Roku seems only interested if its happening on multiple channels. Any other advice would be appreciated.

[DBDukes · Accepted solution]

@FM4 

That is unexpected. You've done the standard steps: 1) remove the app, restart the Roku, 3) reinstall the app.

Since it's a Roku TV, I gotta ask, just to ensure step 2 was done correctly:
Settings > System > Power > System Restart > Restart

If you just turned the TV off, that's not sufficient.

Now if you did step 2 as suggested, and the issue remains, try removing the app, then restarting the Roku TV, then instead of reinstall the app via the Roku, go to https://channelstore.roku.com/ and log in. Then find the Prime Video app there.

Does it show up? If so, will it let you add it that way?

[FM4]

Thank you for the response. And yes, I did do the system restart through Settings, exactly as you described. As I was typing this, I was following your second suggestion, to go through the store, and it worked!  Thank you for the help, I never would have thought of that!

[makaiguy]

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@FM4 wrote:

As I was typing this, I was following your second suggestion, to go through the store, and it worked!  Thank you for the help, I never would have thought of that!

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Wow! Me either.  I'll have to add this to my bag of tricks.  Thanks, @DBDukes !

[StreamerUser]

@makaiguy  @DBDukes 

Yes, its an interesting solution - makes me wonder if not being logged into Roku.com (or with a different account) causes some app loading issues.