Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

Discovery plus app keeps pausing

Anyone else having issues with the discovery plus app?  Ours keeps pausing and skips about 1 second of dialogue.  We have restarted, deleted, signed out, re loaded, restarted router.   Continues to happen.  Any ideas or similar issues?

78 Replies
Level 13

Re: Discovery plus app keeps pausing

Same. It feels like it is trying to cut in for a commercial. 

Level 7

Re: Discovery plus app keeps pausing

Exactly the same experience as the others.   Cuts out for couple seconds like it's looking for a commercial.. Anybody solve the issue?

Level 7

Re: Discovery plus app keeps pausing

I was wondering if it was just me. I recently upgraded my roku, so didn't think it was my box Smiley Sad

Re: Discovery plus app keeps pausing

Same with me. Pauses every few minutes for about 3 seconds before it continues. I hope they resolve this soon. 

Level 7

Re: Discovery plus app keeps pausing

Yes it pauses every 5 mins or sonfor 3 to 5 seconds!! Constantly... very annoying please fix asap. Can't uninstall because roku won't let you and I've even tried turning the 4k setting down to 1080p and still doent help. WHY!!!! Please update soon or fix. I can't take much more even though its such an awesome app!!!!

Level 8

Re: Discovery plus app keeps pausing

I'm having the same issues with pausing for about 3 seconds, seems it happens every 5 minutes. I have 2 TV's with Rokus and both are having the same issue. I'm also experiencing a blackout screen with no sound after an episode of what I'm watching ends. Very frustrating. Don't think I'll be signing up after the trial ends

Level 13

Re: Discovery plus app keeps pausing

Everyone, I have submitted a support request here:

https://help.discoveryplus.com/hc/en-us/requests/new

I'd suggest everyone else in this thread do the same so that they pay attention to it.

Level 8

Re: Discovery plus app keeps pausing

Thanks!  I just submitted also.  

Level 7

Re: Discovery plus app keeps pausing

I have also been having issues with the pausing of shows on my Roku device pertaining to Discovery Plus. I also filed a complaint and hope that they can fix this fast. Glad I’m not alone.