A warm welcome here in the Roku Community, @Zeborah!
We're grateful that you've reached out to us for Support and we'd be more than happy to assist you in utilizing your new Roku video doorbell & Chime SE.
Kindly try to perform the steps provided below to help you troubleshoot your doorbell:
Check the chime volume settings:
- Doorbell page > Settings > Extended Devices > Chime > Volume
- Turn the volume to 100, then test the chime again.
Confirm the status light is solid blue to indicate it is connected:
- If the status light is not solid blue, try re-adding the chime to the Roku Smart Home app as new.
Confirm the doorbell firmware is up to date:
- Settings > Device Info > Firmware version
- Release Notes & Firmware
Please let us know how it goes and we'll continue assisting you from there.
In the meantime, we sincerely apologize for any inconvenience this may have caused you and we appreciate your patience and understanding as well. Hope this helps!
Best regards,
Carly
Carly Y.
Roku Community Moderator
