Cameras & doorbells

[AnonyMizz]

When viewing the even feeds some of them show a thumbnail but when I click on the thumbnail I get a message that says “it is not available” Could someone have tried to delete it or someone saved it to a a gallery or it was being viewed by another person without my permission and/ or hacked? I am the only person that is supposed have access to my account. 

[RokuERey]

Hi @AnonyMizz,

Thanks for reaching out, and welcome to the Roku Community!

We'd love to take a step here and see how we can help you with this smart home issue.

Could you tell us when you started seeing this issue? Have you tried any troubleshooting that might help to correct the issue?

Also, let us know if this helps you out: How to fix missing cameras, doorbells, or event thumbnails in the Roku Cameras App.

Best regards,
Rey