Cameras & doorbells

[stela65]

I have tried multiple different things nothing has worked. I just recently got a wire free doorbell and every time I try to turn on the event recording options it says “operation failed.” It will not allow me to turn on recording option and continues to tell me that the operation failed. I have reset the chime, cleared my storage, re added the device, nothing works I do not know why it will not allow me to record on my doorbell. Please get back to me as soon as possible. 

[Tynino62]

I’m having the same issue 

[kimsar1625]

Same here!! I’ve deleted and downloaded the app 3 times. I deleted and added the camera 5 times and it keeps saying the same thing when trying to toggle recoding or smart detection “operation failed” due to this my camera is not recording and only taking pictures. I have the subscription and it still won’t let me change it because it just keeps saying “operation failed”

[Bmorales]

I am having the same issue, any luck resolving it ??

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

Thanks for letting us know that your Roku Wire-Free Video Doorbell SE is not recording and only displays an error message, "Operation Failed." We'd be more than willing to sort this out for you.

For us to look closely into this issue, we would like to know the following:

• What is the firmware version of the Roku Smart Home app
• Does it only occur with one Roku smart camera or with all of your Roku smart cameras?
• When did you start to experience the issue?
• Have you tried using a different mobile phone or tablet to access the Roku Smart Home app?

We look forward to your response.

Regards,
Riamie