Hi @Momlife,
Greetings from the Roku Community!
We appreciate you letting us know about this. We'd like to see more of what's going on here.
Have you tried resetting the device and then trying again to see if you're still seeing the same issue occur?
If the issue persists, could you please send us a PM with your phone number, and we'll have our Support team reach back out to you?
Please keep us posted!
Thanks,
Rey
ERey.
Roku Community Moderator