Cameras & doorbells

[Kmb11]

Hello! So recently I’m unable to view events on my phone. I have 3 others who have the app and can view/play them with no problems. Mine just shows it as loading. I’ve tried signing out and back in, deleting and reinstalling the app. Nothing has worked. 

[RokuJohnB]

Hi @Kmb11,

Greetings from the Roku Community!

We would like to investigate this issue you had with the event recordings further since you are unable to view them and are seeing a loading screen. Can you please provide the following information below?

• Could you provide us with a photo?
• When did the issue start?
• Have you tried to check if there was an available update on the Roku smart home app?

We look forward to hearing from you soon.

Thanks,
John

[Kmb11]

It started a few weeks ago. There’s update for it. I’m unsure how to add a picture.

[RokuERey]

@Kmb11,

Thanks for the update!

We'll be taking a closer look into this, and we'll need your help. Please share with us the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

Once we have the information available, we'll be able to forward this to the appropriate Roku team for further investigation.

Regards,
Rey