Cameras & doorbells

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JJdaCool
Reel Rookie

Setup error with wired outdoor camera. Its wyze.

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Hello, I'm having difficulty adding a wired outdoor camera to the Roku home app. The camera model is WYZEC3 v3 (same as CW2000/CW2000R).

I get to the press setup button part. Camera says "ready to connect", in the app I select the checkbox. App asks for wifi info, I enter it, then it shows a qr code. I point the camera at the app. Camera says "qr code scanned". I select the checkbox in app "qr code scanned", app says 'connecting. This may take a moment.' A few seconds later the camera says "Connection timeout. Please rescan qr code" App still shows 'connecting."

I've tried a few different 2.4 wifi networks, and tried the setup using different devices with roku home installed. I don't know why the setup isn't working, Its the same exact camera hardware. Oct.20.2022.

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RokuDanny-R
Retired Moderator

Re: Setup error with wired outdoor camera. Its wyze.

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@JJdaCool

Thanks for the post.

Please be aware that Wyze devices cannot be controlled by the Roku app, and Roku devices cannot be controlled by the Wyze app.


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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RokuDanny-R
Retired Moderator

Re: Setup error with wired outdoor camera. Its wyze.

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@JJdaCool

Thanks for the post.

Please be aware that Wyze devices cannot be controlled by the Roku app, and Roku devices cannot be controlled by the Wyze app.


Thanks,
Danny

Danny R.
Roku Community Moderator
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JJdaCool
Reel Rookie

Re: Setup error with wired outdoor camera. Its wyze.

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As an owner of both (same hardware) products I have to ask: Why not?

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atc98092
Community Streaming Expert

Re: Setup error with wired outdoor camera. Its wyze.

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@JJdaCool wrote:

As an owner of both (same hardware) products I have to ask: Why not?


Odds are that's the way Wyze wants it. They likely want their product line to remain "pure", and not allow other branded devices. 

Dan

Roku Community Streaming Expert

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CornPro
Newbie

Re: Setup error with wired outdoor camera. Its wyze.

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Having same issue.  Was it ever resolved 

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renojim
Community Streaming Expert

Re: Setup error with wired outdoor camera. Its wyze.

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@CornPro, sorry, but the resolution is that Roku and Wyze cameras are not interchangeable.

Roku Community Streaming Expert

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I am not a Roku employee.
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