Cameras & doorbells

[SuaSponte2000]

First, 9 cameras went offline, but continued to work, including event recordings and notifications. 

Then the 9 cameras came back online, but no event recordings and no notifications!

Settings: Notifications > Motion events Toggle switch is greyed out!

ALL MY CAMERAS ARE WORTHLESS BRICKS NOW!

Anyone else experiencing the same problems, or am I the only one?

Did my 9 cameras all die at the same time, or did Roku mess things up?

TROUBLESHOOTING:  Deleted one camera and went through Setup again.  Appears to be working!

Unfortunately, I have Groups and Rules to do all over again.  Then I get to repeat the process 8 more times.

I AM NOT A HAPPY ROKU CUSTOMER!

FINAL SOLUTION:

Turns out going through Setup again worked on all 9 cameras!  Not happy about it.  4 of my cameras required going up and down a ladder.  Long day.  Hope this helps someone.

[digitaldiva45]

Unfortunately, I deleted and went through the set up process again on two of my cameras and it didn't resolve the issue.  No notifications.  Kinda ticked about this! 

[RokuJohnB]

Hi @digitaldiva45,

Welcome to the Roku Community!
We understand you're having a problem with the Roku smart home app since it will not give notifications. We're happy to assist you. We would recommend ensuring notifications are enabled on both the main menu of the Roku Smart Home app and within the camera settings.

Let us know how it works.

All the best,

John

[digitaldiva45]

I have made sure notifications are on in the app and the cameras settings.  Deleted camera and completed setup, made sure AGAIN that notifications were turned on in the app and the camera settings.  Nothing, no notifications still.  Forced to do the firmware update and now I get no notifications at all.  Cameras are unless without the notifications.  Might have to look into another brand.  I feel like I wasted a bunch of money on your cameras ( two floodlight cameras & 3 indoor cameras) that won't send notifications after firmware update.  I guess I'm more than a little ticked off. 

[Zorro1953]

I don't especially want notifications anyway, but I have tried to enable them - both in the camera settings and the app settings. I have not ever received any notification of any kind, ever.

[RokuERey]

Hi @digitaldiva45 @Zorro1953,

Welcome to the Roku Community!

We're sorry for the inconvenience, and thanks for getting in touch with us. Our team is aware of this issue and is currently looking into it.

We'll need your help with this by providing us with the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

We look forward to your response.

Thanks,

Rey