Cameras & doorbells

[katlinweaver1]

@SoI’ve installed my camera and the Roku app on my phone and I can see everything fine, then I downloaded Roku camera on my TV but the app doesn’t give me the option to connect the camera to the app on my tv!!! Someone help

[renojim]

Is the TV linked to the same Roku account as the app on your phone?

[RokuArjiemar · Accepted solution]

Hello! @katlinweaver1,

Thanks a lot for sharing here in the Roku Community!

We're glad you reached out about connecting your Roku Camera to your TV. We're here to help. In support of the post from @renojim.

Troubleshooting steps

• Verify the accounts logged in
• On Mobile
• On the Roku Smart Home app home page tap the "Account" tab in the bottom right
• Tap Account
• Note the account logged in is marked in the email section.

On Roku Streaming Device

• Using the Roku remote control press the home button (A button that looks like a house in the upper right of the remote)
• Navigate up or down using the directional pad to settings > System > About 
• The Roku account logged in will be listed under "Roku Account"

If the accounts are different, then it is suggested to log out of the new one on the mobile app and log into the one you are using for your streaming devices. Before doing this, you should delete and reset each device on the account you are not going to use so you can set them up on the appropriate app. 

Thanks,
Arjiemar

[Kdow]

This did not work both are linked to the same email

is there another fix

[RokuReynan-L]

Hi, @Kdow.

Thanks for reaching out! 

We appreciate you letting us know that you're having the same issue. We'd like to know more about this.

May we know what you see when you open the camera app on your TV?

We'll wait for your response.

Thanks,
Roku Community Team

[Kdow]

I have a fire TV 55 inch.  the internet for my iphone 12 and fire tv is the same. I get events dispalyed on the fire tv but it will not connect to the live view. For the longest time it worked and connected to the live feed and then just one day it stopped. I can see the live feed on my phone no problem. Maybe it has something to do with the recent carousel view

[RokuReynan-L]

Hi, @Kdow.

Thanks for getting back to us! 

We appreciate you letting us know about this. May we know what error message showing when you access the camera live feed?

We look forward to hearing back from you.

Thanks,
Roku Community Team