Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
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JamesL1971
Binge Watcher

Re: Roku doorbell will not charge

Danny,

Why have I not heard from the support team or you. It has been over a week. If I don’t hear from someone by end of day I will be calling Roku. 

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RokuDanny-R
Retired Moderator

Re: Roku doorbell will not charge

Hi @JamesL1971 

Thanks for the follow up regarding your inquiry of contacting our Support team.

It looks like you are currently in touch with our Support team at this time. We would recommend continuing to work with our Support team as they would best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Yfy
Binge Watcher

Re: Roku doorbell will not charge

I would like to know if they solved your problem or gave you your money back. 

I find Roku support nearly useless. All they say is “I can completely understand how frustrating it can be” and pass you on to someone else less helpful. 

if they can’t fix your problem I’m not going to buy their doorbell. 

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JamesL1971
Binge Watcher

Re: Roku doorbell will not charge

Yes they are sending a new doorbell. 

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JamesL1971
Binge Watcher

Re: Roku doorbell will not charge

Danny,

How can I add my new doorbell to my subscription to replace the defective doorbell. 

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RokuDanny-R
Retired Moderator

Re: Roku doorbell will not charge

Hi @JamesL1971 

Thanks for the follow up regarding your Roku Smart Home Doorbell replacement.

For more information about how to switch Roku Smart Home devices on your Roku Smart Home subscription, visit our Support page here: Sign up for a Roku Smart Home Subscription

Hope that helps clarify your inquiry.


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
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Chaos03
Newbie

Re: Roku doorbell will not charge

My Roku doorbell also won’t charge. I have tried my different chargers as well as plugging them in different locations and still nothing. I need this fixed. 

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Chaos03
Newbie

Re: Roku doorbell will not charge

I either want a new one sent to me or my money back to buy another brand I am not gonna put up with wasting my time so what is it gonna be? 

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bobonadine
Reel Rookie

Re: Roku doorbell will not charge

my Roku won’t even power on

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku doorbell will not charge

Hey @Chaos03 and @bobonadine 
Thanks for the follow up regarding your Roku Smart Home Doorbell not charging.

Please be aware that we have passed along your information to our Support team. They will follow up and assist you.

In the meantime, we appreciate your patience, and if there's anything else we can assist you with in the future, please don't hesitate to let us know!

All the best,
Kash

Takashi O.
Roku Community Moderator
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