Help! Roku Smart Hone front door camera now stuck on loading for two days now. Screen will not let me choose any options or do anything to it!
Hi @Kiki0,
Welcome to the Roku Community!
Thank you for bringing to our attention that your Roku Smart Home Wire-Free Video Doorbell SE has been stuck on loading. Don't worry, we are more than happy to assist you with this.
One of the common causes of this issue is that the device is offline. Could you please tell us if you are getting an error code or error message?
In the meantime, we recommend you try these troubleshooting steps.
Restart your video doorbell:
If that doesn't work, try to remove the Roku Smart Home Wire-Free Video Doorbell SE (front door device) on your Roku Smart Home app and add it again.
Remove your Roku Smart Home device:
Set up your device again:
For reference, please visit our support article: How to fix Roku Smart Home device offline issues
Please let us know if these troubleshooting steps help you to resolve your issue.
Regards,
Riamie
Hi @Kiki0,
Welcome to the Roku Community!
Thank you for bringing to our attention that your Roku Smart Home Wire-Free Video Doorbell SE has been stuck on loading. Don't worry, we are more than happy to assist you with this.
One of the common causes of this issue is that the device is offline. Could you please tell us if you are getting an error code or error message?
In the meantime, we recommend you try these troubleshooting steps.
Restart your video doorbell:
If that doesn't work, try to remove the Roku Smart Home Wire-Free Video Doorbell SE (front door device) on your Roku Smart Home app and add it again.
Remove your Roku Smart Home device:
Set up your device again:
For reference, please visit our support article: How to fix Roku Smart Home device offline issues
Please let us know if these troubleshooting steps help you to resolve your issue.
Regards,
Riamie
all Roku support w regarding my out door camera if you call them out on their lie they hang up on you my advise is theow that Roku doorbell camera the trash and get one from a different company same goes for anything else Roku They fraudulent try to bill people foe canceled accounts on tv service also If you do not believe that go to Trustpilot.com and se for yourself