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Cameras & doorbells

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Kandisfedor
Newbie
4 weeks ago

In door camera not working connecting

Can’t get my camera to connect but the other cameras connected 

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2 REPLIES 2
Kandisfedor
Newbie
4 weeks ago

Re: In door camera not working connecting

Yes I can’t get it to connect

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RokuRiamie-D
Community Moderator
Community Moderator
4 weeks ago

Indoor camera not working or connecting

Hi @Kandisfedor,

Welcome to the Roku Community!

Thanks for letting us know about your Roku Indoor Camera's connectivity issue. We are more than willing to help you with this.

Before we continue, we would like to know the following details to further assist you:

  • How far is this Indoor Roku Camera from your router?
  • Are you getting any error code or error messages?
  • Have you received an update to your Roku Smart Home cameras before this issue happened?

In the meantime, we suggest you restarting your Roku Indoor Camera:

  1. Unplug the USB cable from the back of your camera
  2. Wait 10 seconds
  3. Plug the USB cable back into the power input port on your camera

For reference, kindly visit this support article: How to fix Roku Smart Home device offline issues

Pleas keep us posted.

Thanks,
Riamie

Riamie D.
Roku Community Moderator
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