Cameras & doorbells

[Kiki0]

Help!  Roku Smart Hone front door camera now stuck on loading for two days now.  Screen will not let me choose any options or do anything to it!  

[RokuRiamie-D · Accepted solution]

Hi @Kiki0,

Welcome to the Roku Community!

Thank you for bringing to our attention that your Roku Smart Home Wire-Free Video Doorbell SE has been stuck on loading. Don't worry, we are more than happy to assist you with this.

One of the common causes of this issue is that the device is offline. Could you please tell us if you are getting an error code or error message?

In the meantime, we recommend you try these troubleshooting steps.

Restart your video doorbell:

1. Loosen the security screw at the bottom of the doorbell
2. Remove the backplate of your doorbell by sliding it down and then pulling it away
3. Press the Power button to turn the doorbell off
4. Wait 10 seconds
5. Press the Power button again to turn the doorbell on

If that doesn't work, try to remove the Roku Smart Home Wire-Free Video Doorbell SE (front door device) on your Roku Smart Home app and add it again.

Remove your Roku Smart Home device:

1. On the Home screen, select your smart home device  (front door device)
2. Tap Settings
3. Scroll down and tap Delete device
4. Tap Delete or Yes to confirm your selection

Set up your device again:

1. Open the Home screen on your Roku Smart Home app
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions.

For reference, please visit our support article: How to fix Roku Smart Home device offline issues

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[FUPOS]

all Roku support w regarding my out door camera  if you call them out on their lie they hang up on you  my advise is theow that Roku  doorbell camera the trash and get one from a different company same goes for anything else Roku They fraudulent try to bill people foe canceled accounts  on tv service also If you do not believe that go to Trustpilot.com and se for yourself