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Kbmccauley
Level 7
2 weeks ago

Roku cameras hacked/video deleted

Is it possible for someone else to scan QR CODE & setup account with my if cameras are already registered? My cameras are being turned off & on ( not a network issue) I get text messages that there is an alert then no video to be found under notifications. Please advise

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RokuDanny-R
Roku Employee
Roku Employee
2 weeks ago

Re: Roku cameras hacked/video deleted

Greetings @Kbmccauley 

Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Camera inquiry.

Please be aware that the only way that someone could use your Roku Smart Home Camera would be if they factory reset the camera and then set it up again under their own Roku account. This would include connecting the Roku Smart Home Camera to a wireless network, scanning the QR code and finishing the setup process.

Can you please specify the issue you are experiencing? Can you please clarify the behavior that is occurring? Can you provide screenshots or a video demonstrating the issue you are reporting?

With more detailed information, we will be able to look into the issue further. We look forward to hearing back with your response!


Thanks,
Danny

Danny R.
Roku Community Moderator
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