Cameras & doorbells

[Lbtk]

Hello! 

I have an indoor Roku camera that I removed from the app following the instructions. Now, I am unable to set it up again. I have done all steps listed in this forum and none work. The red light remains solid and I am unable to get it to the blinking phase (yes, I pushed the set up button, yes, I held it down, yes, I attempted this multiple times, yes, I have tried unplugging it and switching outlets). 

What to do when the instructions do not work? 

[RokuRiamie-D]

Hi @Lbtk,

Welcome to the Roku Community!

Thank you for bringing to our attention that you are having trouble setting up your Roku camera again after removing it from the Roku Smart Home app. Now, it is stuck on a solid red status light. We would be more than willing to sort this out for you.

Before we proceed, please ensure that your Roku Smart Home app is running the latest version. Additionally, we would like to know the following:

• When did you purchase this Roku camera, and what is the model?
• How long have you been experiencing the issue?
• Are you getting any error codes/messages on the Roku Smart Home app? If so, what is the error?

We look forward to your update.

Regards,
Riamie

[Lbtk]

• When did you purchase this Roku camera, and what is the model? - just got it this week, it is an indoor camera SE with the two legs 
• How long have you been experiencing the issue? - several days 
• Are you getting any error codes/messages on the Roku Smart Home app? If so, what is the error? - none, however one of my other cameras I’ve had for lever a year says it has disconnected (code 45) and I haven’t been able to successfully reconnect it. 

[RokuRiamie-D]

Hi @Lbtk,

Thank you for the response!

We appreciate the information you provided. We would like to know where you purchased this Roku Camera and the model. You can locate the model at the bottom of the camera.

In the meantime, we suggest you restart your router and modem by unplugging them from the power source. Before you connect the Roku camera again, make sure to check your modem to see if it is completely loaded.

Please keep us posted.

Regards,
Riamie

[Lbtk]

Model: CS1000X, bought from Amazon  

I have reset, updated, and restated my router/modem and no change in this camera or the other one that now says “can’t connect code -45” same model as above. 

[RokuRiamie-D]

Hi @Lbtk,

Thank you for the response!

We would like to investigate this issue further, so please check your direct messages. We have sent you a private message for additional assistance.

We look forward to your response.

Thanks,
Riamie