Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
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Beartiedie
Binge Watcher

Re: Roku camera freezing up and can’t get them to stop

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Nope they never fixed it. 

User45
Streaming Star

Re: Roku camera freezing up and can’t get them to stop

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Any luck resolving cloud storage/record/playback issues everyone seems to be having?  Last firmware update didn’t fix issues 

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arholmes
Channel Surfer

Re: Roku camera freezing up and can’t get them to stop

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Still loving my Ring camera!! No problems.

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Beartiedie
Binge Watcher

Re: Roku camera freezing up and can’t get them to stop

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Switching out the cameras to Wyze. @RokuDanny-R It's time for Roku to RMA and refund the cameras 6 months later and it is just getting worse. 

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Cloveless
Channel Surfer

Re: Wireless indoor cameras not playing back recorded events

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I have submitted multiple logs with details and some with photos, and yet, here we are still.

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Cloveless
Channel Surfer

Re: Wireless indoor cameras not playing back recorded events

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Considering the issue is ongoing, I could send quite a few more. Would you prefer every video that is doing this (which is literally every video right now). Live stream works fine. The events will not play. 

AmyPack
Newbie

Re: Roku camera freezing up and can’t get them to stopl

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I just bought this camera (Roku ) and it won’t stop freezing. It’s constant. Seeing this problem has been going on a long time isn’t a good sign. Is there any resolution to this? I bought this because of security concerns and now I’m here with a frozen camera. 

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Beartiedie
Binge Watcher

Re: Roku camera freezing up and can’t get them to stopl

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Take them back and get anything else. 

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku camera freezing up and can’t get them to stopl

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Hi, @AmyPack

Thanks for posting here in the Roku Community.

We understand that you're dealing with a freezing issue with your Roku camera, and we'd like to help. What specific model of Roku camera are you having issues with? Also, could you please elaborate on how the issue occurred and when it started? Furthermore, have you tried restarting your camera?

Please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Beartiedie
Binge Watcher

Re: Roku camera freezing up and can’t get them to stopl

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Hey @RokuTakashi, thanks for your prompt response.

I've been dealing with the camera freezing issue for a while now, and it's been quite frustrating. Many of us in this thread have tried various troubleshooting steps, as detailed in previous posts. It seems like a recurring problem affecting both playback and live stream.

Given that @RokuDanny-R mentioned a root cause had been identified, we were hopeful that the recent firmware update would resolve the issue. Unfortunately, that doesn't seem to be the case.

If the team could take a moment to review the posts, they might find valuable information on the steps we've already taken. This could potentially save time and avoid revisiting solutions that haven't worked in the past.

Considering the extended duration of this problem, could you provide a more concrete timeline for resolution or explore options for RMA and refund? We invested in these cameras for security purposes, and the current situation is far from ideal.

Your continued assistance and updates on this matter are highly appreciated.

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