Cameras & doorbells

[Mnowlin]

Can someone please help me. I have a Roku SE indoor camera that will not connect to my WiFi. I already have 1 other Roku SE indoor camera that has connected with no issue what so ever and also have an Roku outdoor camera that connected no issue. I also have 3 Roku tvs all great and all connected to the same wifi.  I have many Roku devices in my home. But this one camera is giving me problems. I have done all the trouble shooting steps, I am connected to my home WiFi which is the highest most up to date xfinity offers I’m just so confused why my other 2 Roku cameras connected no problem but this one will not. I go thru all the setup steps everything goes great until it try’s to connect and says can’t connect check password or restart modem. I have done it ALL and this thing still will not connect. I’ve tried using a different device to connect the camera as well and still nothing. Once I put in my password and go to connect the light switches between red and blue as normal for about 2 minutes then it says it cannot connect. This is beyond aggravating! Please Help!!!!!

[RokuTakashi]

Hi @Mnowlin,

A warm welcome here in the Roku Community.

We appreciate you for bringing this to our attention, and we want to assist you further. Kindly be advised that we have forwarded your information and concern to our Support team, who'll reach out and assist you. Additionally, you can send us a PM here in the Roku Community as we'd like to collect personal information.

We look forward to hearing from you once more.

All the best,
Kash