Cameras & doorbells

[Tamela]

•  My camera stopped recording from Friday at 9:43 till 2:23  why ?

[RokuJohnB · Accepted solution]

Hi @Tamela,

Thank you for posting here in the Roku Community!

We understand you've been having trouble with the Roku indoor camera since it stopped recording. We're happy to help. Please try the troubleshooting steps below:

1. Ensure that the Roku Smart Home app and camera firmware are up to date.
2. Ensure that motion and sound are turned on in the Events Recording setting.
3. Check if there are no event recording schedules.
4. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
5. Restart Camera.
6. Restart the Roku Smart Home App and try to sign out and sign back in.

For additional troubleshooting, you can visit our support page here: How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell

Let us know how it works.

Best,
The Roku Community Team