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scottsdaleDMC
Level 7
2 weeks ago

Roku Indoor Camera will not connect to network

I am unable to set up my indoor camera on my network using the smart home app.  I have gone through all of the steps listed more than once.  Password is correct.  My phone is connected to my 2.4ghz network.  I have pressed the setup button and gone through the prompts in the app to scan the code and start the process.  It shows as connecting for about 2 minutes and then says it is unable to connect.  I have also rebooted my modem/router as suggested.  Nothing works!  Help! 

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RokuDanny-R
Roku Employee
Roku Employee
2 weeks ago

Re: Roku Indoor Camera will not connect to network

Greetings @scottsdaleDMC 

Welcome to the Roku Community and thanks for posting regarding setting up your Roku Smart Home Indoor Camera.

How far is the camera from your wireless router? What brand and model router are you also using?

For more information about setting up your Roku Smart Home Camera, visit our Support pages here: 
Set up your Indoor Camera SE
Why is my smart home device not connecting?

Please keep us posted with the details of what you are seeing and we will be more than happy to continue to help you. We look forward to hearing back your response!


Thanks,
Danny

Danny R.
Roku Community Moderator
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