Cameras & doorbells

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Audenzia31
Reel Rookie

Roku Indoor Camera just Stopped

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About 3:30 this morning was the last capture the camera did anything. At some point after that it just stopped working. I have tried do all the things the forums say to do and nothing is helping. I use these cameras to monitor my kids in their rooms. This camera in particular my 3&1 year old’s room. I’ve had the camera for over a year now and everything was already up to date. 

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Audenzia31
Reel Rookie

Re: Roku Indoor Camera just Stopped

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@RokuJessica-G 

I left it unplugged for more that 2 hours and changed the usb cord and now it works. 

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RokuJessica-G
Community Moderator
Community Moderator

Re: Roku Indoor Camera just Stopped

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A warm welcome here in the Roku Community, @Audenzia31!

We appreciate you doing some troubleshooting steps to fix the issue with your camera. We're happy to help you! 

To further investigate the issue, kindly provide us with the following information:

  • Can you confirm if you're experiencing issues with the live stream and notifications, or is it only related to the event recording?
  • Could you provide a detailed list of the troubleshooting steps you have already taken?

In the meantime, to restart the Roku Smart Home App, we suggest you uninstall and reinstall it. If the issue persists, we highly suggest you reset the camera. To reset up the camera, kindly follow the steps below:

  1. Remove the camera from the app by navigating Homepage of the app> tap the Camera's name > go to Settings > click Delete device
  2. Reset up the camera. If you need instructions, you can refer to this article: How to set up your Roku Indoor Camera SE.

We look forward to your responses and gathering your details. Thank you!

Best regards,
Jess

Jessica G.
Roku Community Moderator
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Audenzia31
Reel Rookie

Re: Roku Indoor Camera just Stopped

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@RokuJessica-G 

I unplugged it for more 10 seconds plugged it back in then pressed and held the setup button 15-20 seconds as suggested then tried unplugging it for more than 15 seconds plugged it back in pressed the setup button and still nothing. 
it is the only camera that’s not working on my other cameras are fine. So uninstalling and reinstalling the smart home app wouldn’t work.  Also when it gets plugged back in it doesn’t make any mechanical sounds to let it be know it’s been connected to a power source. 

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Audenzia31
Reel Rookie

Re: Roku Indoor Camera just Stopped

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@RokuJessica-G 

I left it unplugged for more that 2 hours and changed the usb cord and now it works. 

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