Cameras & doorbells

[kourtneycay]

I cannot get our tv to play sound from our cameras when live streaming. It used too but suddenly stopped. The cameras are not muted, nor is the tv itself. We have notification alerts on and the cameras up as a baby monitor. Which is useless without sound. 😭

[RokuRiamie-D]

Hi @kourtneycay,

Welcome to the Roku Community!

I get that the Roku Camera app on your TV does have audio when playing the live stream. I'd be more than happy to find you the best course of action regarding your issue.

Before we proceed, I just want to know if you tried to play the video recording from the Roku Camera app to check if there is audio. For now, I suggest you try the following. 

Removing apps from the Home screen on your Roku device

1. Press Home on your Roku remote
2. Move to the right and highlight the app you wish to remove
3. Press Star on your Roku remote to open the Options menu
4. Select Remove the app and confirm when prompted

 Reset your Roku device:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Add an app:

1. Press Home on your Roku remote
2. Scroll and select Search
3. Search for the Roku Camera app
4. Select the Roku Camera app and press OK on your remote
5. Select Add channel

The app will be added to the bottom of the list of apps on the home screen. If you prefer, the app can be moved higher up the list.

For more help, you can visit this support article: How to remove apps from your Roku streaming device

Please keep us posted.

Regards,
Riamie