5 of my cameras with ver. 6.0.0 bild 32-fd work well. Two now from walmart with ver. 3.0.2.8391 will only record still event motions. I took the first cam with ver 3 back for a refund. I have let #2 with ver. 3 run a week now and despite trying to make it record motion events video it simply will not. Just a still which may or may not capture the motion. I too paid a year in advance for the cloud service. So today I'm returning #2 cam with the version 3 firmware. According to the cams in question their versions are "up to date". This is pretty dismal performance from roku support. No, after reading all previous reports, I really don't see a need to submit logs. The problem is that widespread that the fix certainly is on roku to remedy. Why don't they fix it? I wager all the walmarts with ver. 3 firmware cams are returning loads of cams to roku. Why so long with no resolution or any meaningful communication to users is a **bleep** way to be. What else to say but i'm not buying any more untill roku communicates with other than "fixes" that they have repeated several times and proven not to work. When fixed(if fixed) I will exppect my cloud subscription to be lengthened at least as long as my inconvinience.