Greetings @Aestah1
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Camera. I'm sorry to hear about the experience—that's not what we aim for.
Please be aware that I have passed along your concerns to our Support team. They will follow up and assist you further.
If you have another issue in the future, please don't hesitate posting in the Roku Community again.
Happy Streaming,
Danny
Danny R.
Roku Community Moderator