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sparsons
Newbie

Removing another user from account. PERMANENTLY

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How does one go about removing a user from my account so there for the other user can't log into my smart camera or anything. I've changed my password, I've disconnected then reconnected to the device and they still can see on it 

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RokuERey
Retired Moderator

Re: Removing another user from account. PERMANENTLY

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Hi @sparsons,

A warm welcome here in the Roku Community!

We appreciate you for reaching out about this. Please be aware that we don't have any option to remove a user from the account once the user is already logged in. It needs to be signed out manually from that phone.

For additional assistance, we would recommend contacting our Support team about this. Choose the option for Roku Smart Home.

Let us know if there's anything else we can do to further assist you.

Thanks,
Rey

 

ERey.
Roku Community Moderator

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3 REPLIES 3
RokuERey
Retired Moderator

Re: Removing another user from account. PERMANENTLY

Jump to solution

Hi @sparsons,

A warm welcome here in the Roku Community!

We appreciate you for reaching out about this. Please be aware that we don't have any option to remove a user from the account once the user is already logged in. It needs to be signed out manually from that phone.

For additional assistance, we would recommend contacting our Support team about this. Choose the option for Roku Smart Home.

Let us know if there's anything else we can do to further assist you.

Thanks,
Rey

 

ERey.
Roku Community Moderator
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Re: Removing another user from account. PERMANENTLY

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Cómo eliminar un cuenta roku

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Mstee
Newbie

Re: Removing another user from account. PERMANENTLY

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I’ve never given permission for them to use my I nod to watch my tv at there home in at different town

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