Cameras & doorbells

[mcook23]

I recently changed the name of my wifi account, and now I can't get one of my cameras to connect. I have left it plugged in for days and tried to connect it, I've unplugged it for days and tried to connect it, nothing is working. I was working just fine until I changed my wifi name. As soon as I plug it in, it flashes red and says "Ready to connect", but it wont scan the QR code. I've deleted the camera, thinking starting from scratch would help, but it didn't work.

[RokuRiamie-D · Accepted solution]

Hi @mcook23,

Welcome to the Roku Community!

We understand that after you change the name of your Wi-Fi, your Roku camera can no longer connect to your internet. We would be more than willing to help you with this.

Once you change any information on your internet connection, your Roku Smart Home device will be disconnected. We suggest setting the device up again. Please try the following.

1. Restart your camera
2. Restart your router and modem
3. Setup again the camera

You can also visit our Roku support article for Roku Smart Home categories.

Please let us know if the issue persists, we would be more than willing to assist.

Cheers,
Riamie