Cameras & doorbells

[andrea707]

Can’t connect camera with phone

[RokuRiamie-D · Accepted solution]

Hi @andrea707,

Welcome to the Roku Community!

We understand that your Roku camera won't connect to your internet. We would be more than willing to sort this out for you.

Before we proceed, we would like to know if you are getting any error messages when you're trying to connect to the internet. In the meantime, we suggest you try the following:

1. Make sure your Roku device is up to date
2. Check your internet connection and Test your Wi-Fi range:
   > Tap Home  from the navigation bar
   > Select your device
   > Tap Settings 
   in the corner
   
   > Select Device info
   > Check the three bars  to see the signal quality
   > If your device has no bars or one bar, try moving or mounting it closer to your router.
3. Restart your router and modem
4. Restart your camera

Please let us know if the issue persists.

Cheers,
Riamie

[Kaz2]

I did all that and still get “cannot connect to local network.”  We have the 2.4 network but the Roku device isn’t connecting.

[renojim]

@Kaz2, is your 2.4GHz network's wireless mode set to b/g/n and not just g/n?  I know Roku streaming devices have an issue with the wireless mode, but I'm not sure about the smart home products.

[Kaz2]

Sorry, but IDK what those initials mean?  The 2.4 hasn’t been a problem for our prior security cameras.  It’s an auto join set up

[RokuReynan-L]

Hi, @Kaz2.

Greetings from the Roku Community!

We appreciate you letting us know about this issue. We'd like to know more about this.

Are you trying to connect to a public network? Since your camera needs a 2.4GHz wireless network connection with WPA/WPA2 security standard.

Furthermore, you may visit this support article on how to set up your Roku Indoor Camera

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
The Roku Community Team

[Kaz2]

Thanks,  yes, I tried to connect to our own network, the 2.4GHz one.  Currently, I have two cameras that were also set up to that network.  I even disconnected one in case that was the issue, but it just wouldn’t connect after restarting my network, etc., and starting all over again, several times.  We’re returning the camera, including the outdoor one, since both need to work.