Cameras & doorbells

[dlstoyer]

Is there a solution for this?  Brand new doorbell.  After scanning the QR code during initial installation attempt(s) there is a long delay (a couple of minutes at least) then "QR Code Incorrect" then "Ready to Connect."  Just downloaded the app so it is the current version, have reset and disconnected doorbell a few times, just stuck in the loop.  What is it trying to do for all that time?  Strong WiFi signal at doorbell location, WiFi password works to connect other devices, but cannot get past this point.  What is the fix?  Does it matter if the Chime module is plugged in or not?  Have tried it both ways.

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @dlstoyer!

Thank you for raising and providing us with precise information about your concern. We're here to further assist you with this.

Firstly, may we know what QR code have you scanned? Is it the code that is posted on the box or after setting up your network connection?

For further details and information about why the QR code scan fails when adding a Roku Smart Home camera or doorbell, kindly follow the instructions posted in our Support article.

Let us know how it goes and we'll continue assisting you from there. Hope this helps!

Best regards,
Carly