Cameras & doorbells

[tramsey]

Hello,

I ordered a Roku doorbell from Roku over a month ago. It still hasn't even shipped according to the tracker Roku sent me. Customer support hasn't answered any emails that I've sent, and their phone number doesn't have an option to contact about orders. I would like someone to explain why it's taking a month to ship an order that their website claims will arrive in 5-8 days. I'd also like to know why they refuse to answer my emails and have no way to chat or call.

[RokuTakashi · Accepted solution]

Hi @tramsey,

Welcome to the Roku Community!

We understand your product shipment's delay, and we're sorry to hear about this. Upon checking on our end, the status of your order is "Shipment Received, Package Acceptance Pending." Please refer to this link for more information about your tracking order: USPS Tracking

The "Shipment Received Package Acceptance Pending" notification means that the USPS clerks have physically accepted a package but haven't arrived at the sorting facility. This is when the shipper/sender receives the "shipment received package acceptance pending" notification.

It's best to contact USPS directly and inquire further about this delay to address this issue.

All the best,
Kash