Cameras & doorbells

[Pauleyzach94]

Back again, so not only do my cameras still not record sound when I manually record an event, but was wondering how i would download an event to my phone or from the cloud to keep it permanently. I read online there’s suppose to be a share button to save it, however my app doesn’t reflect that at all. 

[RokuRiamie-D · Accepted solution]

Hi @Pauleyzach94,

Thanks for posting in the Roku Community! We are glad to have you here.

We are happy to provide more details on downloading or sharing event recordings from your cloud recording on the Roku Smart Home app to your mobile phone. Please check the details below:

To Download/Share Events:

1. Open the Events screen
2. Tap the recording you wish to download/share
3. Once the recording is playing, Tap the recording again
4. Tap on the upload button (Arrow pointing up out of the box) to send the video via email, text message or other ways depending on the phone/tablet.
5. Tap the download button (Arrow pointing down into a box) to download the video to the photo storage app on the device. 

You can also use a microSD card on your Roku Smart Home camera to back up your event recordings and capture your continuous, scheduled, and time-lapse recordings. To access the save event recording on your camera, you need to remove it and connect it to your computer or laptop.

We hope you find this information helpful.

Cheers,
Riamie

[Pauleyzach94]

I do and it just continues to say download failed. And how about the cameras not recording sound when I manually record something? I’ve already sent in what ever to the tech people and never heard back. 

[RokuRiamie-D]

Thanks for your response @Pauleyzach94

We suggest you try downloading the event recordings on another mobile device to see if the same issue occurs.

We have coordinated with our Roku appropriate team regarding the manual recording issue that isn't capturing sound, along with the device details you provided. Rest assured, we will update you once we have further information.

Thank you for your understanding.

Cheers,
Riamie